Refund policy
Return & Refund Policy — Ti'Ya Kids
At Ti'Ya Kids, every order is made with love and carefully inspected before being sent to you. Because our products are customized and made to order, we have a limited return and refund policy.
No Returns or Exchanges Due to the personalized and customized nature of our products, we do not accept returns or exchanges. All sales are final.
Damaged Items — Exception We stand behind the quality of every item we make. If your order arrives damaged, we will make it right.
To be eligible for a refund or replacement in the case of a damaged item, you must:
- Contact us within 48 hours of receiving your order
- Provide your order number and clear photos of the damaged item and its packaging
- Send your request to us via our store's contact page or email
Once we review and approve your claim, we will offer either:
- A full refund to your original payment method, or
- A replacement of the same item at no additional cost
Non-Eligible Claims The following are not eligible for a refund or replacement:
- Minor color variations due to screen display differences
- Sizing issues (please refer to our size guide before ordering)
- Damage caused after delivery
Processing Time Approved refunds will be processed within 5–10 business days depending on your payment method.
Contact Us If you received a damaged item, please don't hesitate to reach out — we're here to help and want you to love every Ti'Ya Kids piece! 🎀